Eight years work experience of customer service business nike running shoes and operation management in Telecom industry, Full of excellent customer service philosophy, integrated service theories and methods, strategic and logical thinking in daily work nike shoes. Ability to lead regional CS team to achieve organizational goals by excellent teamwork and good leadership, Familiar with the business model of Telecom market, maintaining a good relationship nike trainers with retailers, channels, operators and government depar.
Leading the regional CS team, under the chi pink dazzle reasonable budget, constantly improving service quality and efficiency of operations, continuously improve customer satisfaction and brand loyalty, strong support to the marketing and sales, value added in the chi hair straightener brand as following: Combination of corporate strategy and market analysis, develop the annual work objectives, implementation plans and related project planning, lead the team, implementation of the headquarters and regional work plans to achieve business goals. Daily service operations management and monitoring, continuous improvement and optimization of internal and service agents’ management systems, business processes, management reporting and business data tracking to ensure the stable business operation. Training arrangement and practice, including Products, technical and service management training to internal and external customers at any available time. Field product quality issue follow up and solution. Service network development and optimization to balance budget and coverage. Key account customer service support and project executing. To maintain the relevant government and media relationships. Crisis and special event handling. Service brand promotion. Employee development and team-building.
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